Policy on enquiries through this website and Data Protection

If you make an enquiry to the College of Arms through this website or otherwise by email it will be directed to the officer on duty at the time of its receipt and may be held in electronic form in an automated system for up to three years from that date. Unless you have by then entered into a professional relationship as a client of the College or an officer of arms it will thereafter be deleted, and your name and the topic of your enquiry, broadly defined, will be retained centrally in an unstructured manual filing system. At no point will your enquiry or any personal data it contains be passed to third parties outside the College of Arms or used for marketing purposes.

For a full statement of the data protection policy of the College in regard to professional services offered, see here.

The College of Arms and its officers take seriously all obligations that they may be liable to under applicable data protection law.

Cookie policy on this website

We use anonymous, randomly generated, session cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to client needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Currently we operate an 'implied consent' policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser's anonymous usage setting (called "Incognito" in Chrome, "InPrivate" for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.